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Video Quiz

Protocolo de Saludo y Bienvenida en la Atención al Ciudadano

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Protocolo de Saludo y Bienvenida en la Atención al Ciudadano

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(3)
Played 31 %Accuracy 100 Average time 03:08
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About this activity

Comprender la importancia del protocolo de saludo y bienvenida en la atención al ciudadano, reconociendo cómo una adecuada recepción influye en la percepción del servicio y en la calidad de la interacción entre funcionario y ciudadanía.

Created by

Cesar Alejandro
Cesar Alejandro
Colombia

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Protocolo de Saludo y Bienvenida en la Atención al Ciudadano
 

Protocolo de Saludo y Bienvenida en la Atención al CiudadanoOnline version

Comprender la importancia del protocolo de saludo y bienvenida en la atención al ciudadano, reconociendo cómo una adecuada recepción influye en la percepción del servicio y en la calidad de la interacción entre funcionario y ciudadanía.

by Cesar Alejandro
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1

¿Por qué es importante el primer contacto con el ciudadano?

2

¿Cuál es una buena práctica durante la bienvenida al ciudadano?

Explicación

La primera interacción influye directamente en la percepción que el ciudadano tendrá sobre el servicio y la institución.

La disposición de ayuda y el respeto son fundamentales durante el inicio de la atención.

 
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