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Manejo de Conflictos: ¿Qué técnica es cuál?

Yes or No

Played 49

About this activity

Identifica técnicas de manejo de conflictos

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Colombia

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Manejo de Conflictos: ¿Qué técnica es cuál?
 

Manejo de Conflictos: ¿Qué técnica es cuál?Online version

Identifica técnicas de manejo de conflictos

by Fredy Perez Torres
1

La mediación implica la intervención de un tercero neutral.

2

La mediación impone una solución sin consultar a las partes.

3

La escucha activa implica parafrasear lo que la otra persona dijo para confirmar comprensión.

4

La asertividad es equivalente a la pasividad.

5

La solución colaborativa se centra en generar opciones que satisfagan a ambas partes.

6

La escucha activa se logra mirando el reloj y no prestando atención.

7

La facilitación solo funciona cuando hay acuerdos ya establecidos.

8

La negociación busca un acuerdo mutuamente beneficioso.

9

La asertividad permite expresar necesidades sin agresión.

10

La negociación nunca considera las emociones.

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