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Froggy Jumps
Froggy Jumps

Danowsky Customer Service & Sales

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Danowsky Customer Service & Sales

Froggy Jumps

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About this activity

Definitions from Customer Service

Created by

Ann Danowsky
Ann Danowsky
United States

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Froggy Jumps

Danowsky Customer Service & SalesOnline version

Definitions from Customer Service

by Ann Danowsky
1

The practice of hearing and understanding what a speaker is saying out loud and any messages suggested behind the words.

2

Conscious or unconscious gestures and movements that express intentions.

3

Questions that aim to get a short or yes/no answer.

4

Modifications to products that help them best meet the needs of the customers such as tailoring of clothing or installing additional memory on a laptop.

5

A shopper who spends a lot of time checking out products and prices through online sites, visiting different stores, comparing retailer ads and/or getting the opinions of others.

6

A business that has shareholders through publicly traded stock, and usually has centralized decision making for its multiple locations.

7

Recommending additional products that complement the customer's purchase.

8

The help, information and recommendations that company representatives give to people who explore or buy its products and/or services.

9

A path through which a product travels from its creation to when it reaches the customer.

10

People who purchase goods or services from a business.

 
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