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Resolución de Conflictos: Qué hacer y qué evitar

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Resolución de Conflictos: Qué hacer y qué evitar

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Guía breve de acciones en conflictos

Created by

Samuel Lozada
Samuel Lozada
Colombia

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Resolución de Conflictos: Qué hacer y qué evitar
 

Resolución de Conflictos: Qué hacer y qué evitarOnline version

Guía breve de acciones en conflictos

by Samuel Lozada
1

Culpar a la otra persona sin escucharla es una estrategia eficaz para resolver diferencias.

2

Expresar sentimientos con el formato 'yo' evita acusaciones y facilita la comunicación.

3

Buscar un acuerdo ganar-ganar es una estrategia útil para resolver el conflicto.

4

Gritar para ganar el argumento resuelve el conflicto de inmediato.

5

Mantener la calma ayuda a evitar que el conflicto escale.

6

Interrumpir constantemente es una buena práctica para aclarar todo rápidamente.

7

En un conflicto, escuchar activamente a la otra persona facilita la resolución.

8

Evitar hablar de soluciones y centrarse solo en el pasado facilita una resolución rápida del conflicto.

9

Ignorar las señales de frustración de la otra persona ayuda a acelerar la solución.

10

Pedir ejemplos y confirmar entendimiento evita malentendidos y clarifica la postura de ambas partes.

 
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