CS-PW Training Quiz

Froggy Jumps

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Withdrawals & Surrender Logic

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Molly

United States

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Froggy Jumps CS-PW Training QuizOnline version Withdrawals & Surrender Logic by Molly 1 What does MPW stand for in this training material? a Maximum Payment Withdrawal b Maximum Policy Withdrawal c Maximum Partial Withdrawal 2 In a Type 1 Custom Life, what happens to the face amount if you make a withdrawal? a The face amount remains the same b The withdrawal is added to the face amount c The face amount is reduced by the withdrawal 3 What is the No-Charge Withdrawal amount? a 20% of the total account value b 5% of the total account value every year c About 10% of the total account value at the cert anniversary (decreases over time) 4 Why can the cash surrender value exceed the cash value in some cases? a The surrender value includes guarantees on return of contributed principal b The cash value is miscalculated in some certificates c The surrender value is always higher due to fees 5 Who should you consult for disbursement questions about a Custom Life withdrawal? a Life benefits technician b Member Web support c Conservation team 6 What does MPAR/MPW refer to? a The guaranteed surrender value b The maximum withdrawal amount available c The minimum withdrawal amount 7 What is required for cash surrender via direct deposit? a Direct deposit is free only for partial withdrawals; otherwise a wire with form 1737 and a $45 fee a b No forms are needed for direct deposit c Direct deposit is always free 8 What is the default delivery method for cash surrender and loan funds? a US Mail (no charge) b UPS overnight c Direct bank wire only 9 When do withdrawal charges typically decrease? a Only at the first withdrawal b At the policy renewal date c Each certificate anniversary 10 What should you do with the withdrawal/ surrender forms when assisting a member? a Ignore forms and process verbally b Hand them to the member only in person c Email the forms to the member when possible; note the cert number in records

Froggy Jumps

CS-PW Training QuizOnline version

Withdrawals & Surrender Logic

by Molly

What does MPW stand for in this training material?

Maximum Payment Withdrawal

Maximum Policy Withdrawal

Maximum Partial Withdrawal

In a Type 1 Custom Life, what happens to the face amount if you make a withdrawal?

The face amount remains the same

The withdrawal is added to the face amount

The face amount is reduced by the withdrawal

What is the No-Charge Withdrawal amount?

20% of the total account value

5% of the total account value every year

About 10% of the total account value at the cert anniversary (decreases over time)

Why can the cash surrender value exceed the cash value in some cases?

The surrender value includes guarantees on return of contributed principal

The cash value is miscalculated in some certificates

The surrender value is always higher due to fees

Who should you consult for disbursement questions about a Custom Life withdrawal?

Life benefits technician

Member Web support

Conservation team

What does MPAR/MPW refer to?

The guaranteed surrender value

The maximum withdrawal amount available

The minimum withdrawal amount

What is required for cash surrender via direct deposit?

Direct deposit is free only for partial withdrawals; otherwise a wire with form 1737 and a $45 fee a

No forms are needed for direct deposit

Direct deposit is always free

What is the default delivery method for cash surrender and loan funds?

US Mail (no charge)

UPS overnight

Direct bank wire only

When do withdrawal charges typically decrease?

Only at the first withdrawal

At the policy renewal date

Each certificate anniversary

What should you do with the withdrawal/ surrender forms when assisting a member?

Ignore forms and process verbally

Hand them to the member only in person

Email the forms to the member when possible; note the cert number in records

You can integrate the game into an LMS compatible with LTI 1.1 or LTI 1.3 such as Canvas, Moodle, or Blackboard. This way, the scores will be automatically saved into the platform’s gradebook.

CS-PW Training Quiz

Froggy Jumps

About this activity

Created by

Download the paper version to play

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CS-PW Training QuizOnline version

by Molly

What does MPW stand for in this training material?

In a Type 1 Custom Life, what happens to the face amount if you make a withdrawal?

What is the No-Charge Withdrawal amount?

Why can the cash surrender value exceed the cash value in some cases?

Who should you consult for disbursement questions about a Custom Life withdrawal?

What does MPAR/MPW refer to?

What is required for cash surrender via direct deposit?

What is the default delivery method for cash surrender and loan funds?

When do withdrawal charges typically decrease?

What should you do with the withdrawal/ surrender forms when assisting a member?

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