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Protocolo de Atención - palabras clave

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Protocolo de Atención - palabras clave

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Práctica de atención al usuario

Created by

xouch Rangel
xouch Rangel
Mexico

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Protocolo de Atención - palabras clave
 

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Protocolo de Atención - palabras claveOnline version

Práctica de atención al usuario

by xouch Rangel
1

Criterios para Atención Telefónica : al iniciar la llamada , se debe saludar con un saludo cordial y preguntar en qué puede ayudar . En este momento , el interlocutor debe escuchar y registrar la información solicitada . También se deben mencionar opciones como para orientar al usuario .

2

Durante una atención telefónica , el empleado debe proyectar una , y . Es fundamental mantener un adecuado y evitar para facilitar la comprensión del usuario .

3

Fraseología para Atención Presencial : para garantizar una buena experiencia , es importante , identificar al usuario y explicarle de forma clara el procedimiento . Se debe evitar mencionar información confidencial en voz alta .

 
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