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Resolución de conflictos

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Resolución de conflictos

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Texto y conceptos

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Colombia

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Resolución de conflictos
 

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Resolución de conflictosOnline version

Texto y conceptos

by Jehan Vidal Carrillo
1

( ? KILMANN ) El modelo Thomas ? Kilmann define cinco estilos de afrontamiento a partir de dos dimensiones : Ningún estilo es " bueno " o " malo " ; cada uno es útil según la y conocerlos mejora nuestra gestión del conflicto .

2

IMPORTANCIA DE LA DE La resolución de conflictos convierte la tensión en oportunidades y promueve ambientes más saludables y .

3

PRINCIPALES FACTORES PERSONALES Influyen en cómo percibimos y respondemos al conflicto . Interpretamos la realidad según nuestra historia , creencias y experiencias . personales El conflicto surge cuando una necesidad importante no está satisfecha . Cada persona enfrenta el conflicto de manera habitual ( evitar , competir , colaborar , etc . ) .

4

EMOCIONES FRECUENTES EN LOS CONFLICTOS 1 . 2 . 3 . 4 . 5 .

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