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Crossword Puzzle
Crossword Puzzle

PELAYANAN PRIMA DALAM PENJUALAN

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G. Classroom M. Teams
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PELAYANAN PRIMA DALAM PENJUALAN
 

Crossword Puzzle

PELAYANAN PRIMA DALAM PENJUALANOnline version

menyelesaikan masalah dengan bersama sama

by Shot Gaming
1

Dalam konsep pelayanan prima, kemampuan petugas dalam menguasai pekerjaan, komunikasi, dan pemecahan masalah termasuk unsur

2

Sikap ramah, sopan, dan menghargai pelanggan merupakan penerapan konsep

3

Penampilan petugas yang rapi, bersih, dan profesional termasuk unsur

4

Kemampuan memahami kebutuhan, keluhan, dan keinginan pelanggan merupakan bagian dari

5

Memberikan solusi atas keluhan pelanggan secara cepat dan tepat merupakan bentuk

6

Bertanggung jawab atas pelayanan yang diberikan kepada pelanggan merupakan unsur

7

Pelanggan yang berasal dari dalam organisasi atau perusahaan disebut

8

Masyarakat atau konsumen yang membeli produk perusahaan termasuk

9

Pelayanan melalui telepon termasuk bentuk pelayanan

10

Pelayanan menggunakan surat, email, atau chat termasuk pelayanan

11

Kemampuan mengendalikan emosi saat menghadapi pelanggan marah merupakan bagian dari

12

Petugas yang mampu menjelaskan produk dengan jelas menunjukkan unsur

13

Mendengarkan pelanggan secara aktif menunjukkan penerapan konsep

14

Menepati janji layanan kepada pelanggan menunjukkan sikap

15

Pelayanan prima yang konsisten akan menciptakan

4
8
14
11
5
1
9
15
7
2
10
13
3
12
 
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