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Froggy Jumps
Froggy Jumps

Product Knowledge Test - May

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Product Knowledge Test - May

Froggy Jumps

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Product Knowledge Test - May

Created by

Shahista Shaikh
Shahista Shaikh
India

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Product Knowledge Test - May
 

Froggy Jumps

Product Knowledge Test - MayOnline version

Product Knowledge Test - May

by Shahista Shaikh
1

Which disposition should be selected when the parent informs that admission has already been completed in another preschool?

2

A parent calls to inquire about job opportunities instead of preschool admission. Which disposition should be used?

3

Which disposition is appropriate when the parent clearly states that they do not want to receive any more calls?

4

A parent refuses admission because the Eurokids center is located very far from their residence. Which disposition should be selected?

5

Which disposition should an agent use if the call gets disconnected before the conversation is completed?

6

A parent is interested in admission but asks the agent to call again in the evening. Which disposition should be marked?

7

Which disposition is suitable when parent inquire about the day care facility?

8

A parent says currently they are no longer planning for preschool admission and will plan in future. Which disposition should be selected?

9

Which disposition should be used if the agent and parent is unable to communicate because of a language barrier?

10

Which disposition should be used if call is related to summer camp?

 
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