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Crossword Puzzle
Crossword Puzzle

Comparativo: Administración de Sistemas vs ITSM

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Comparativo: Administración de Sistemas vs ITSM
 

Crossword Puzzle

Comparativo: Administración de Sistemas vs ITSMOnline version

Conceptos clave de ITSM y administración de sistemas

by KAIZER_GS
1

gestión estructurada de servicios de TI basada en procesos

2

actividad diaria para mantener servicios funcionando

3

evento no planificado que interrumpe o degrada un servicio

4

solicitud para modificar una configuración o infraestructura

5

documento que define niveles de servicio y expectativas

6

disposición de componentes y ajustes que componen un sistema

7

actividad de vigilar rendimiento y disponibilidad de recursos

8

punto único de contacto para reportar incidencias y solicitudes

2
8
6
7
4
3
5
1
 
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