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Tipología de Ciudadanos en la Atención Pública

Video Quiz

(1)
Played 6 %Accuracy 100 Average time 03:11

About this activity

Reconocer que los ciudadanos pueden presentar diferentes comportamientos, necesidades y formas de comunicación durante la atención pública, identificando la importancia de adaptar el trato sin perder el respeto, la imparcialidad y la calidad del servicio.

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Tipología de Ciudadanos en la Atención Pública
 

Tipología de Ciudadanos en la Atención PúblicaOnline version

Reconocer que los ciudadanos pueden presentar diferentes comportamientos, necesidades y formas de comunicación durante la atención pública, identificando la importancia de adaptar el trato sin perder el respeto, la imparcialidad y la calidad del servicio.

by Cesar Alejandro
QR
1

¿Cuál es el propósito de identificar diferentes comportamientos ciudadanos?

2

¿Cómo debe actuar el funcionario ante un ciudadano que cuestiona constantemente?

Explicación

Identificar comportamientos permite adaptar la atención sin perder el respeto, la imparcialidad ni la calidad del servicio.

El funcionario debe mantener la calma, responder con precisión y orientar usando información oficial de la entidad.