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Politécnico Grancolombiano

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Politécnico Grancolombiano

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Actividad de Repaso Unidad 3 Semana 6

SERVICIOS PÚBLICOS

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About Fill in the Blanks
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POLITÉCNICO GRANCOLOMBIANO EDUCACIÓN VIRTUAL
POLITÉCNICO GRANCOLOMBIANO EDUCACIÓN VIRTUAL
Colombia

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Politécnico GrancolombianoOnline version

Actividad de Repaso Unidad 3 Semana 6 SERVICIOS PÚBLICOS

by POLITÉCNICO GRANCOLOMBIANO EDUCACIÓN VIRTUAL
1

comunicación conocimiento disponibilidad certidumbre posibilidades accesibilidad La del personal de

Criterios de calidad

Como criterios de calidad para la prestación de los SPD , se tienen los siguientes :

La : que implica regularidad y conformidad con la demanda .

que ha de prestar el servicio : personal altamente capacitado y con las habilidades y destrezas necesarias para realizar sus tareas .

La al servicio que implica proximidad y sencillez del contacto .

Las : información constante y en un lenguaje comprensible a los usuarios .

El por parte del prestador del servicio de las expectativas del usuario para que no queden frustradas .

 
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