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Crossword Puzzle
Crossword Puzzle

Métodos de resolución de problemas y conflictos

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Métodos de resolución de problemas y conflictos

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About this activity

Métodos para resolver problemas

Created by

MARIA FERNANDA BOLAÑOS RODRIGUEZ
MARIA FERNANDA BOLAÑOS RODRIGUEZ
Mexico

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Métodos de resolución de problemas y conflictos
 

Crossword Puzzle

Métodos de resolución de problemas y conflictosOnline version

Métodos para resolver problemas

by MARIA FERNANDA BOLAÑOS RODRIGUEZ
1

Inicia identificando los intereses comunes y expresando lo que se desea lograr.

2

Es un proceso donde un tercero neutral ayuda a ambas partes en conflicto a comunicarse y llegar a un acuerdo.

3

Implica la intervencion de un tercero neutral (conciliador), facilitando la comunicación entre las partes involucradas.

4

Involucra un árbitro o panel que toma decisiones vinculantes para ambas partes.

5

Implica la presentación de una demanda y la defensa correspondiente, así como la presentación de pruebas y la decisión final por parte de un juez.

6

Diagrama de espina de pescado utilizado para análisis de causas.

7

Una tecnica para generar ideas sin críticas.

8

Bitácoras para el enlace y entrega de servicio (lista rápida de tres puntos críticos).

9

Una lista de cotejo obligatoria y firmada para la entrega de carros de curación y equipos.

10

METRICAS DE EVALUACIÓN: Define métricas claras para medir el éxito de la solución.

11

Conjunto de dificultades o situaciones a resolver.

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