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Crossword Puzzle
Crossword Puzzle

Crucigrama: Servicio al Cliente y Preguntas Difíciles

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Crucigrama: Servicio al Cliente y Preguntas Difíciles

Crossword Puzzle

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About this activity

Desafía con conceptos clave de atención al cliente.

Created by

Wendy Nairoby Toledo Tenza
Wendy Nairoby Toledo Tenza
Colombia

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Crucigrama: Servicio al Cliente y Preguntas Difíciles
 

Crossword Puzzle

Crucigrama: Servicio al Cliente y Preguntas DifícilesOnline version

Desafía con conceptos clave de atención al cliente.

by Wendy Nairoby Toledo Tenza
1

Capacidad de entender y compartir el sentir del usuario.

2

Acto de prestar atención y comprender lo que expresa el cliente.

3

Calma y perseverancia para gestionar quejas o dudas.

4

Petición formal de revisión de una falla o descontento.

5

Resultado que resuelve el problema planteado.

6

Conjunto de normas para responder y actuar ante casos.

7

Devolución de dinero cuando procede o es necesario.

8

Mantener contacto para verificar el estado de una consulta.

4
5
3
2
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1
6
 
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