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Crossword Puzzle
Crossword Puzzle

Crucigrama de Atención al Cliente y CRM

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If you wish, you can download a demo game here and test its integration:

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Crucigrama de Atención al Cliente y CRM

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About this activity

Conceptos clave de servicio y ventas

Created by

Jireth angieline Botero valcarcel
Jireth angieline Botero valcarcel
Colombia

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Crucigrama de Atención al Cliente y CRM
 

Crossword Puzzle

Crucigrama de Atención al Cliente y CRMOnline version

Conceptos clave de servicio y ventas

by Jireth angieline Botero valcarcel
1

Persona que compra o usa productos o servicios.

2

Capacidad para entender y compartir emociones ajenas.

3

Conjunto de estrategias para mantener clientes y aumentar repetición de compra.

4

Intercambio claro de mensajes entre personas o entidades.

5

Proceso para acordar condiciones entre partes con intereses distintos.

6

Acción de transferir bienes o servicios a cambio de dinero.

7

Sistema para gestionar relaciones y datos de clientes.

8

Siglas para el canal de atención que registra Peticiones, Quejas, Reclamos, Sugerencias, Dudas y Felicitaciones.

9

Grado de excelencia que cumplen productos o servicios.

10

Conjunto de prestaciones para satisfacer necesidades del cliente.

11

Acción de brindar ayuda o respuesta rápida al usuario.

12

Solicitudes para corregir falla, error o insatisfacción.

13

Acción de supervisar y continuar contacto tras una interacción.

14

Guía o enfoque para orientar al cliente en su decisión.

15

Respuesta o arreglo que resuelve un problema o queja.

10
7
4
12
13
15
14
11
3
1
6
2
9
 
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