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Froggy Jumps
Froggy Jumps

Atención al Cliente y Protección al Consumidor

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Atención al Cliente y Protección al Consumidor

Froggy Jumps

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About this activity

Quiz sobre servicio y derechos del consumidor

Created by

Daniel Dezire
Daniel Dezire
Dominican Republic

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Atención al Cliente y Protección al Consumidor
 

Froggy Jumps

Atención al Cliente y Protección al ConsumidorOnline version

Quiz sobre servicio y derechos del consumidor

by Daniel Dezire
1

¿Cuál es la principal función del departamento de atención al cliente?

2

¿Qué característica debe tener un consumidor?

3

4

¿Cuál de estas es una institución pública de protección al consumidor en República Dominicana?

5

¿Qué hacen las instituciones de protección al consumidor?

6

¿Cuál es el ámbito del servicio al cliente?

7

¿Qué factor influye en la calidad del servicio al cliente?

8

¿Qué significa brindar un servicio de calidad?

9

¿Qué debe hacer el personal de atención al cliente ante una queja?

10

¿Qué institución privada puede defender los derechos del consumidor en R. D.?

11

¿Qué ayuda a mejorar la atención al cliente?

12

¿Cuál es un tipo de consumidor?

13

¿Por qué es importante la calidad del servicio?

14

¿Qué es la postventa?

15

¿Qué es fidelizar un cliente?

 
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