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Crossword Puzzle
Crossword Puzzle

TEMA 4: Tratamiento de reclamaciones

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TEMA 4: Tratamiento de reclamaciones
 

Crossword Puzzle

TEMA 4: Tratamiento de reclamacionesOnline version

Tratamiento de reclamaciones

by Nuria Gomez Cuenca
1

Expresión de descontento del cliente que no siempre pide una solución concreta

2

Propuesta que hace un cliente para intentar mejorar el servicio

3

Sistema gratuito donde un tercero decide una solución obligatoria para todos

4

Documento que protege al consumidor si el producto tiene cobertura por fallos

5

Acción formal donde el cliente exige una solución o compensación

6

Actitud de entender la molestia del cliente para que se sienta escuchado

7

Oficina municipal a la que acudir para pedir información o arbitraje

8

Cuestionario corto que rellena el cliente para decir si está contento

9

Papel básico que sirve como prueba de la compra realizada

8
5
9
4
6
7
1
3
 
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