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Froggy Jumps
Froggy Jumps

Rana 1: Servicio al cliente

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Rana 1: Servicio al cliente

Froggy Jumps

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About this activity

Pruebas rápidas de atención

Created by

Hanna Michell Díaz
Hanna Michell Díaz
Colombia

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Rana 1: Servicio al cliente
 

Froggy Jumps

Rana 1: Servicio al clienteOnline version

Pruebas rápidas de atención

by Hanna Michell Díaz
1

¿Cuál es el principal objetivo del servicio al cliente?

2

Según los diez mandamientos, ¿quién está por encima de todo?

3

¿Qué demuestra la estadística del 86% de consumidores?

4

¿Qué sucede cuando una empresa cumple todo lo que promete?

5

El mandamiento “No hay nada imposible” significa que:

6

¿Qué genera dar más de lo esperado al cliente?

7

Según la presentación, un solo error en el servicio puede:

8

¿Qué refleja un empleado satisfecho?

9

¿Quién juzga la calidad del servicio?

10

¿Qué es necesario para mejorar el servicio al cliente?

11

¿Quién fue Abraham Maslow?

12

¿Qué explica la teoría de Maslow?

13

¿Cuál es el primer nivel de la pirámide de Maslow?

14

¿Cuál de las siguientes pertenece a las necesidades de seguridad?

15

¿Qué aumenta cuando una empresa cubre las necesidades del cliente según Maslow?

 
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