WPL Shift Verification Quiz

Froggy Jumps

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Shift verification steps

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Sharfin Shams

India

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WPL Shift Verification Quiz


Froggy Jumps WPL Shift Verification QuizOnline version Shift verification steps by Sharfin Shams 1 Q11. When a workplace wants to verify a shift but a corresponding MPR does not exist, what must the agent check on the shift card first? a The worker's geofence data. b The workplace's payment history. c That the scheduled start and end times of the shift are correct. 2 Q12. If a shift is NOT yet verified and requires an MPR, what sequence of buttons must be clicked on the shift card to generate it? a Adjust button > Generate Unsigned MPR b Edit Shift button > More > Generate Unsigned MPR c Review > Upcoming Charges > Submit MPR 3 Q13. To verify an unscheduled shift for a workplace in "Pending" status, where must the request to temporarily reinstate the account to "Enrolled" be posted? a In #proj-timekeeping-excellence on Slack b In #billing-team on Slack and tag @collectionsmanagers c In #wpl-support-questions on Slack 4 Q14. For a workplace in "Pending" status, when should the agent return the workplace back to "Pending" status during the unscheduled shift workflow? a Immediately after assigning the worker to the new shift. b After the ticket is solved. c Before posting the request on Slack. 5 Q15. If a worker leaves early and the workplace confirms they should NOT be charged, what must the agent do? a Set the charge rate to $0 and resolve the ticket. b Deny the MPR and let it expire in 3 business days. c Escalate to an SME in #wpl-support-questions for manual shift verification. 6 Q16. When processing a "Worker Left Early" scenario on an unverified shift, what option must be selected after clicking "Adjust Shift"? a Generate Unsigned Missed Punch Request b Worker Left Early c Convert to Non-InstantPay 7 Q17. Where should system issues, such as the MPR not loading or buttons malfunctioning, be raised? a In #billing-team on Slack b In #wpl-support-questions with a bug macro c In #proj-timekeeping-excellence on Slack 8 Q18. How should you handle a request where the workplace wants to pay for a full shift even though the worker arrived later than scheduled? a Submit the MPR for the full shift hours. b Deny the request as hours cannot be increased. c Submit the MPR for actual hours worked, then escalate to an SME in #wpl-support-questions for a bonu 9 Q19. What should you tell a workplace that explicitly requests to decrease previously verified hours via an MPR? a Escalate to #proj-timekeeping-excellence for a manual reduction. b Complete the request using the Adjust button. c Explain that verified hours cannot be reduced through an MPR. 10 Q20. If an MPR cannot be submitted due to system errors, what must the agent do after gathering details and documenting the failure? a Set the ticket to Pending and wait for an automatic fix. b Escalate the issue in #proj-timekeeping-excellence and tag the SMEs for manual verification. c Ask the workplace to call back after 3 business days.

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WPL Shift Verification Quiz

Froggy Jumps

About this activity

Created by

Download the paper version to play

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WPL Shift Verification QuizOnline version

by Sharfin Shams

Q11. When a workplace wants to verify a shift but a corresponding MPR does not exist, what must the agent check on the shift card first?

Q12. If a shift is NOT yet verified and requires an MPR, what sequence of buttons must be clicked on the shift card to generate it?

Q13. To verify an unscheduled shift for a workplace in "Pending" status, where must the request to temporarily reinstate the account to "Enrolled" be posted?

Q14. For a workplace in "Pending" status, when should the agent return the workplace back to "Pending" status during the unscheduled shift workflow?

Q15. If a worker leaves early and the workplace confirms they should NOT be charged, what must the agent do?

Q16. When processing a "Worker Left Early" scenario on an unverified shift, what option must be selected after clicking "Adjust Shift"?

Q17. Where should system issues, such as the MPR not loading or buttons malfunctioning, be raised?

Q18. How should you handle a request where the workplace wants to pay for a full shift even though the worker arrived later than scheduled?

Q19. What should you tell a workplace that explicitly requests to decrease previously verified hours via an MPR?

Q20. If an MPR cannot be submitted due to system errors, what must the agent do after gathering details and documenting the failure?