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Froggy Jumps
Froggy Jumps

Soporte Técnico: Preguntas

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G. Classroom M. Teams
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Soporte Técnico: Preguntas

Froggy Jumps

Played 56
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About this activity

Quiz de soporte técnico

Created by

brian
brian
Mexico

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Soporte Técnico: Preguntas
 

Froggy Jumps

Soporte Técnico: PreguntasOnline version

Quiz de soporte técnico

by brian
1

¿Qué es un ticket de soporte en un help desk?

2

¿Qué práctica ayuda a diagnosticar un fallo de software?

3

¿Qué información es esencial al abrir un ticket?

4

¿Qué herramienta se usa para remotos para asistencia técnica?

5

¿Cuál es un indicador de buena atención al cliente?

6

¿Qué protocolo es común para conectarse de forma segura a un equipo remoto?

7

¿Qué acción prioriza la resolución de incidencias?

8

¿Qué significa SLA en soporte técnico?

9

¿Qué indica una guía de solución rápida?

10

¿Qué es un workaround?

 
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