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About this activity

Professional Writing

Created by

Abishag Sharmi A/P Robertson Jebamani
Abishag Sharmi A/P Robertson Jebamani
Malaysia

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Professional Writing

by Abishag Sharmi A/P Robertson Jebamani
1

report detailed formal routine

A request is used to obtain information or action in a polite and professional manner .

2

soften improve avoid help

A buffer in a bad - news message is used to the impact of the negative information .

3

regretful respectful strict playful

A tone is necessary when responding to customer complaints to maintain professionalism .

4

authoritative appraisal apologetic appreciation

The closing of a goodwill message should include an and a forward - looking statement .

5

Admit Acclaim Acquire Action

is the last step of the AIDA model used in a persuasive message that motivates the reader to take action .

6

intercom internal incomplete interplay

An message is sent within an organisation to share updates or reminders .

7

appearance interests beliefs personality experience qualifications abilities stability achievements philosophy

The purpose of a recommendation letter is to highlight a candidate ? s and .

8

before with after during

When rejecting a request , it is important to state the reasons the bad news .

9

indirectly direct directional indirect

In professional writing , the approach presents the main idea before supporting details .

10

confidence empathy formality sympathy honesty sincerity salutation compassion

A condolence message should be written with and .

 
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