MPR part 1

Froggy Jumps

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MPR part 1 quiz

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Sharfin Shams

India

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MPR part 1


Froggy Jumps MPR part 1Online version MPR part 1 quiz by Sharfin Shams 1 Where should you look to find a guide for workplaces that do NOT display the Missed Punch Request (MPR) pilot banner on their Calendar page? a Missed Punch Request Feature Guide b Unscheduled Shift SOP c Shift Verification on-call guide 2 What is the policy regarding unsigned MPRs for workplaces located in California? a Agents must not generate or approve them; the worker must generate them. b Agents can generate them but cannot approve them. c Agents can generate them only with Admin approval. 3 If a workplace requests an MPR outside of the EPAT/LPDT window, what must the agent do before proceeding? a Escalate the ticket to an SME. b Deny the request immediately. c Ask questions to confirm the workplace physically saw the worker at the claimed time. 4 Which types of facilities have Digital Timesheet Editing disabled, preventing Support from submitting an MPR? a California-based facilities only b Workplaces in "Pending" status c All Corporate Care facilities 5 What happens to unsigned MPRs that are left unreviewed by the workplace? a They expire after 3 business days. b They are automatically approved after 24 hours. c They are permanently locked. 6 What is the rule regarding adjusting hours for a shift that has previously been verified? a Hours can be decreased or increased as needed. b Hours cannot be decreased; only additional time may be approved. c Hours can only be decreased if the worker left early. 7 How should an agent handle a workplace request to verify additional time that represents a completely second shift? a Adjust the existing shift's end time. b Deny the request and ask the worker to submit it. c Treat it as an unscheduled shift. 8 What is the first step when handling a genuinely ongoing shift where a worker failed to clock out but has already left? a Change the workplace status to Pending. b Generate an unsigned MPR. c Convert the shift to Non-InstantPay. 9 Who is permitted to make a request from a workplace-registered line to verify an unscheduled shift? a Only Billing Managers. b Anyone calling from a workplace-registered line. c Only the primary account Admin. 10 What action should you take if a workplace wants to review an existing MPR? a Direct the caller to the Billing Team on Slack. b Go to Calendar view and click Adjust Shift. c Navigate to Upcoming Charges → Pending Requests, locate the MPR, and click Review.

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MPR part 1

Froggy Jumps

About this activity

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Download the paper version to play

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MPR part 1Online version

by Sharfin Shams

Where should you look to find a guide for workplaces that do NOT display the Missed Punch Request (MPR) pilot banner on their Calendar page?

What is the policy regarding unsigned MPRs for workplaces located in California?

If a workplace requests an MPR outside of the EPAT/LPDT window, what must the agent do before proceeding?

Which types of facilities have Digital Timesheet Editing disabled, preventing Support from submitting an MPR?

What happens to unsigned MPRs that are left unreviewed by the workplace?

What is the rule regarding adjusting hours for a shift that has previously been verified?

How should an agent handle a workplace request to verify additional time that represents a completely second shift?

What is the first step when handling a genuinely ongoing shift where a worker failed to clock out but has already left?

Who is permitted to make a request from a workplace-registered line to verify an unscheduled shift?

What action should you take if a workplace wants to review an existing MPR?