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Froggy Jumps
Froggy Jumps

Soporte técnico: preguntas clave

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Soporte técnico: preguntas clave

Froggy Jumps

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About this activity

Actividades de soporte técnico

Created by

VERONICA ISABEL RONQUILLO RODRIGUEZ
VERONICA ISABEL RONQUILLO RODRIGUEZ
Ecuador

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Soporte técnico: preguntas clave
 

Froggy Jumps

Soporte técnico: preguntas claveOnline version

Actividades de soporte técnico

by VERONICA ISABEL RONQUILLO RODRIGUEZ
1

¿Cuál es la primera acción al recibir una solicitud de soporte por correo?

2

¿Qué herramienta se usa para documentar cada paso de la resolución?

3

¿Qué significa SLA en soporte técnico?

4

¿Qué tipo de ticket se utiliza para problemas de usuario final?

5

¿Cuál es una buena práctica al resolver un incidente?

6

¿Qué acción evita la recurrencia de un problema conocido?

7

¿Qué métricas son útiles para medir soporte técnico?

8

¿Qué debe hacer un técnico al recibir un usuario remoto?

9

¿Cuál es la diferencia entre soporte presencial y remoto?

10

¿Qué paso es clave tras completar una solución provisional?

 
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