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Froggy Jumps
Froggy Jumps

ACTIVIDAD 3. TURISMO - SEMANA 1, MÓDULO 2

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ACTIVIDAD 3. TURISMO - SEMANA 1, MÓDULO 2

Froggy Jumps

Played 3 %Accuracy 100 Average time 01:21
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About this activity

Conceptos y buenas prácticas

Created by

jimmy chacon
jimmy chacon
Costa Rica

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ACTIVIDAD 3. TURISMO - SEMANA 1, MÓDULO 2
 

Froggy Jumps

ACTIVIDAD 3. TURISMO - SEMANA 1, MÓDULO 2Online version

Conceptos y buenas prácticas

by jimmy chacon
1

¿Qué es el cliente turístico según la lectura 1?

2

¿Qué es el servicio al cliente turístico?

3

Diferencia entre producto turístico y servicio turístico: ¿qué entrega al cliente es el servicio?

4

¿Qué es la hospitalidad según la lectura 1?

5

Qué debe incluir la comunicación en el servicio turístico?

6

Qué implica la escucha activa en atención turística?

7

Qué debe hacer un trabajador ante expectativas del cliente?

8

Según la lectura 2, qué debe transmitir la primera impresión en turismo?

 
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