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Crossword Puzzle
Crossword Puzzle

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Servicio al cliente
 

Crossword Puzzle

Servicio al clienteOnline version

Términos clave sobre CRM y experiencia del cliente.

by Juan Acosta
1

Sistema o software utilizado para gestionar todas las relaciones e interacciones de una empresa con sus clientes.

2

Persona o entidad que compra los bienes o servicios de una empresa.

3

Estrategia que busca convertir a los clientes habituales en clientes leales a la marca.

4

Asistencia técnica o de servicio que se le brinda al usuario para resolver problemas con un producto.

5

Capacidad de ponerse en el lugar del cliente para entender sus necesidades y emociones.

6

Compromiso continuo del cliente para seguir eligiendo una marca frente a la competencia.

7

Uso de tecnología en el CRM para realizar tareas repetitivas (como enviar correos) sin intervención humana.

8

Proceso o departamento encargado de cerrar tratos comerciales y generar ingresos en la empresa.

9

Conjunto de acciones que realiza una empresa para evitar que sus clientes se vayan con la competencia.

10

Expresión de insatisfacción o descontento del usuario por un mal servicio o producto defectuoso.

11

Asistencia o socorro que se le presta al usuario cuando tiene una dificultad.

12

Conjunto de actividades destinadas a satisfacer las necesidades de un comprador.

13

Organización o negocio que ofrece productos o servicios a los consumidores.

14

Acción de escuchar, asistir y dar un trato amable a las personas que contactan al negocio.

15

Propiedad o conjunto de características de un servicio que determinan qué tan bueno es.

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