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Froggy Jumps
Froggy Jumps

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Servicio al cliente de excelencia

Froggy Jumps

Played 23 %Accuracy 83 Average time 08:15
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About this activity

Guía de buenas prácticas

Created by

Angela Ayala
Angela Ayala
Honduras

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Servicio al cliente de excelencia
 

Froggy Jumps

Servicio al cliente de excelenciaOnline version

Guía de buenas prácticas

by Angela Ayala
1

¿Qué es lo primero que debe hacer un agente al atender a un cliente insatisfecho?

2

¿Cuál es el objetivo de la empatía en el servicio al cliente?

3

¿Qué indica un tiempo de respuesta corto ideal?

4

¿Qué tono debe usar un agente en todas las interacciones?

5

Cuando surge un error, ¿qué debe hacer el agente primero?

6

¿Qué caracteriza la resolución centrada en el cliente?

7

¿Qué acción mejora la fidelidad post-atención?

8

En un conflicto, ¿qué se debe evitar?

9

¿Qué implica la consistencia en el servicio?

10

¿Qué es clave para el trabajo en equipo en servicio al cliente?

 
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