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Etapas de la venta

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Etapas de la venta

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Etapas de la venta y su valor

Created by

Leyanis
Leyanis
Colombia

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Etapas de la venta
 

Etapas de la ventaOnline version

Etapas de la venta y su valor

by Leyanis
1

La postventa no contribuye a la fidelización ni a las recomendaciones.

2

En la prospección no se verifica si el prospecto cumple con el perfil de cliente ideal.

3

La presentación de la propuesta de valor no debe usar ejemplos, casos o testimonios.

4

En la primera aproximación se busca generar confianza y abrir el diálogo para entender la situación del cliente.

5

La primera aproximación debe centrarse solo en vender, sin escuchar al cliente.

6

La venta es el proceso mediante el cual una empresa entrega un producto o servicio a cambio de un precio para satisfacer una necesidad o deseo del cliente.

7

El cierre de la venta no implica pago, pedido ni firma.

8

En la prospección se verifica si el prospecto cumple con el perfil de cliente ideal, considerando necesidad, poder adquisitivo y autoridad de decisión.

9

La venta busca construir relaciones de confianza y obtener un beneficio económico.

10

La postventa busca mantener la relación con el cliente y apoyar, para favorecer nuevas compras y recomendaciones.

11

La presentación de la propuesta de valor debe adaptar la oferta a las necesidades reales del cliente.

12

La prospección no identifica potenciales clientes o leads dentro del segmento objetivo.

13

El cierre de la venta concreta la compra y define los próximos pasos.

14

La prospección identifica potenciales clientes o leads dentro del segmento objetivo.

15

Se investigan las necesidades del cliente mediante la escucha activa y preguntas.

16

La investigación de necesidades no es necesaria para ofrecer una solución adecuada.

 
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