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Froggy Jumps
Froggy Jumps

Ética en Cobranza Telefónica

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Ética en Cobranza Telefónica

Froggy Jumps

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About this activity

Principios éticos en llamadas de cobranza

Created by

Dan Bravo
Dan Bravo
Mexico

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Ética en Cobranza Telefónica
 

Froggy Jumps

Ética en Cobranza TelefónicaOnline version

Principios éticos en llamadas de cobranza

by Dan Bravo
1

¿Cuál es un principio ético clave en las llamadas de cobranza?

2

¿Qué no debe hacerse durante una llamada de cobranza?

3

¿Qué información no se debe revelar inapropiadamente?

4

¿Qué es fundamental antes de iniciar la conversación?

5

Cuando hay errores en la deuda, ¿qué debe hacer el cobrador?

6

Sobre grabaciones de llamadas, ¿qué debe hacerse?

7

¿Qué tipo de lenguaje debe evitarse?

8

Si el deudor solicita un plan de pago, ¿qué se debe hacer?

9

¿Qué aspecto de confidencialidad es clave?

10

¿Qué también es recomendable en estas llamadas?

 
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