Froggy Jumps
Public safety quiz
1
What is the difference between civil and criminal law?
2
Which is the most serious offense: felony, misdemeanor, or violation?
3
What are the 6 Ws used in call taking?
4
What are the ABCs of Call Taking Documentation?
5
CYMBALS stands for which vehicle description elements?
6
What is the Top to Bottom, Outside to Inside approach used for?
7
True or False: The call is personal and you should respond emotionally.
8
Which stage is part of the Crisis Cycle?
9
Which federal statute is commonly cited for civil rights violations against public employees?
10
What is the simplified definition of a crisis?
11
In the Crisis Cycle, what comes after Stimulation?
12
What is empathy as defined in the guide?
13
What is the difference between sympathy and empathy according to the material?
14
When someone is in a manic state, what is one suggested approach?
15
Are you supposed to ask directly about suicide?
16
What is grounding in the crisis communication skills?
17
What is the purpose of using i statements in active listening?
18
What should telecommunicators do to calm the caller during crisis calls?
19
What best defines successful customer service in emergency communications?
20
Who makes up the internal customer base for a telecommunicator?
21
What is the external customer base for telecommunicators?
22
Which behavior best exemplifies Positive Ambiguity in this course?
23
What aspect of voice can impact a callers perception of help?
24
What is Repetitive Persistence intended to achieve?
25
What rule stresses treating others as they want to be treated?
26
Which outcome is associated with good customer service in public safety?
27
Name one Tip for Success from the materials.
28
What is a crime according to the Basic Telecommunications material?
30
How is a felony defined in Oregon as per the guide?
31
How is a misdemeanor defined in Oregon?
32
What is a violation (infraction) in Oregon law?
33
Which of the following is a property crime that can occur without person-to-person contact?
34
What distinguishes Robbery from other property crimes?
35
Which property crime is defined as entering or remaining unlawfully in a motor vehicle or premises?
36
What is Burglary in the Second Degree called?
37
What is required for Theft to occur, according to the guide?
38
When is Theft typically charged as a misdemeanor or a felony?
39
What is Criminal Mischief?
40
How is Unauthorized Use of a Vehicle defined?
41
What makes Robbery in the First Degree different from Robbery in the Second Degree?
42
What is a Deadly Weapon as defined in the materials?
43
What is a Dangerous Weapon as defined in the materials?
44
What is Assault in the Fourth Degree generally considered?
46
What is Rape in the Third Degree?
47
What factors elevate Rape to First Degree in Oregon?
48
What is Kidnapping in the Second Degree?
49
What is Kidnapping in the First Degree for?
50
What is the common misconception called out in Public Perception vs. Reality?
51
What are the 6 Ws used as the call questioning tool?
52
What does the ABCs of Call Taking stand for?
53
How are emergency calls generally different from non-emergency calls?
54
When transferring a caller to another agency, what should you do?
55
What does CYMBALS stand for in the call-taking context?
56
Why is building rapport with callers important?
57
Name two resources you should become familiar with for callers needing information or options.
58
What should be done with information that is confidential?
59
Which burden of proof applies in a civil case?
60
Which is one of the four elements required for a successful tort claim?
61
The Oregon Tort Claims Act provides the primary avenue to sue which type of entity?
62
What does t under color of law mean in Civil Rights claims?
63
Which act prohibits discrimination based on disability in state/local government services?
64
HIPAA is primarily concerned with which area?
65
Under the Oregon Tort Claims Act, what protection do employees receive?
66
What is the typical civil remedy when a tort is proven?
67
What does CYMBALS stand for in CAD narrative training?
68
In the provided scenario, what liability can arise from misdocumenting a CAD comment?
69
Which concept explains how quick judgments can be biased by initial impressions without full analysis?
70
Which scenario best demonstrates applying moral character in a workplace setting?
71
What is a practical step to strengthen ethical decision-making under pressure?
72
How does self-regulation depletion affect behavior in ethical contexts?
73
Which action supports a culture of ethical reporting?
74
What distinguishes System 2 from System 1 in moral judgments?
75
Which is a sign that a dilemma requires more than instinctive Action?
76
Which factor can help prevent ethical fading in challenging situations?
77
What is an ethical duty when witnessing misconduct?
78
Which practice strengthens moral accountability within a team?
79
Which outcome indicates ethical recognition in a decision?
80
What is a warned sign that System 1 might lead to unethical action?
81
Which factor best signals when you should reframe a problem rather than push a quick fix?
82
In decision analysis, which element helps compare options beyond cost alone?
83
What is the difference between data and information in problem solving?
84
Which technique improves solution quality by testing with diverse viewpoints?
85
Which outcome indicates a failure mode in a plan should be addressed early?
86
In a team setting, what role helps ensure ideas are practical and actionable?
87
Which type of hypothesis testing is most appropriate for evaluating a policy change?
88
What is the purpose of a failure review after implementing a solution?
89
Which skill enhances the ability to manage unknowns effectively?
90
Which factor should be considered when prioritizing actions under time pressure?
91
Which practice helps translate knowledge into effective action?
92
What is a hallmark of a robust decision framework?
93
Which tool supports turning assumptions into testable propositions?
94
What practice helps maintain momentum during complex problem solving?
95
Which measure best indicates progress toward a solution?
96
How should you approach conflicting information from sources?
97
In a crisis, what is a primary objective of timely information release?
98
Which factor most often determines whether a message is understood as intended?
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