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Froggy Jumps
Froggy Jumps

Las 7P: People y experiencia del cliente

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Las 7P: People y experiencia del cliente

Froggy Jumps

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About this activity

Quiz sobre People y estructuras organizacionales

Created by

Christopher Carapaz
Christopher Carapaz
Ecuador

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Las 7P: People y experiencia del cliente
 

Froggy Jumps

Las 7P: People y experiencia del clienteOnline version

Quiz sobre People y estructuras organizacionales

by Christopher Carapaz
1

¿Qué significa 'People' en las 7P del Marketing Mix?

2

¿Qué es CPD?

3

Ejemplo de Starbucks en ‘People’ es:

4

¿Cuáles son los tres tipos de organigramas mencionados?

5

¿Qué pasa con una mala atención al cliente?

6

Qué busca la estructura horizontal en organigramas?

7

¿Qué significa la P de People en las 7P del marketing mix?

8

¿Qué enseña la diapositiva sobre Who son People?

9

¿Qué significa CPD en el contexto?

10

¿Qué estructura tiene una jerarquía muy marcada y muchas reglas?

11

¿Qué estructura permite decisiones con mayor autonomía y participación?

12

¿Qué empresa se cita para ilustrar la P de People?

13

¿Qué beneficios trae un buen servicio al cliente para la empresa?

14

¿Qué puede generar una atención deficiente del empleado hacia el cliente?

15

¿Qué es un organigrama circular?

16

¿Qué demuestra la experiencia de Starbucks según el texto?

 
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