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Froggy Jumps
Froggy Jumps

Quiz de Servicio y Atención al Cliente

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Quiz de Servicio y Atención al Cliente

Froggy Jumps

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About this activity

Desafía tus habilidades de servicio al cliente.

Created by

milena martinez
milena martinez
Colombia
This game is a version of
Quiz de Servicio y Atención al Cliente

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Quiz de Servicio y Atención al Cliente
 

Froggy Jumps

Quiz de Servicio y Atención al ClienteOnline version

Desafía tus habilidades de servicio al cliente.

by milena martinez
1

¿Qué es la atención al cliente centrada en el usuario?

2

¿Cuál es la primera regla para una buena atención telefónica?

3

Si un cliente está molesto, ¿qué técnica es útil?

4

¿Qué indica un tono de voz adecuado en atención al cliente?

5

¿Qué beneficio aporta la resolución rápida de quejas?

6

¿Qué implica un buen seguimiento postventa?

7

¿Qué hacer ante una queja imposible de resolver de inmediato?

8

¿Qué aspecto es clave al gestionar una devolución?

9

¿Cómo debe ser la comunicación escrita con el cliente?

10

¿Qué valor genera un equipo de atención bien formado?

 
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