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Froggy Jumps
Froggy Jumps

Casos Prácticos de Servicio al Cliente

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Casos Prácticos de Servicio al Cliente

Froggy Jumps

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About this activity

Casos prácticos de atención

Created by

yamile florez
yamile florez
Colombia

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Casos Prácticos de Servicio al Cliente
 

Froggy Jumps

Casos Prácticos de Servicio al ClienteOnline version

Casos prácticos de atención

by yamile florez
1

En una llamada, el cliente reclama un producto defectuoso. ¿Cuál es el primer paso adecuado para resolverlo?

2

Un cliente solicita información sobre el estado de su pedido. ¿Qué acción es la más eficaz?

3

Si el producto llega con un defecto leve, ¿qué opción resuelve mejor la situación?

4

Un cliente está insatisfecho por un retraso de entrega. ¿Qué tono y acción son recomendables?

5

Cómo manejar una queja repetitiva de un mismo cliente?

6

Un cliente solicita una solución que no está en la política. ¿Qué hacer?

7

Durante una llamada difícil, ¿qué técnica ayuda a desescalar la situación?

8

¿Qué aspecto es clave al cerrar una interacción de servicio?

9

Si no hay solución inmediata, ¿qué debe hacer el agente?

10

Un cliente quiere resolver varias incidencias de una vez. ¿Qué estrategia es adecuada?

 
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