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Froggy Jumps
Froggy Jumps

Turismo: Servicio al Cliente

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Turismo: Servicio al Cliente

Froggy Jumps

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About this activity

Guía de atención al viajero

Created by

Yovana Garzon
Yovana Garzon
Colombia

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Turismo: Servicio al Cliente
 

Froggy Jumps

Turismo: Servicio al ClienteOnline version

Guía de atención al viajero

by Yovana Garzon
1

¿Cuál es la primera acción al recibir a un cliente en un hotel o agencia de turismo?

2

¿Qué técnica ayuda a entender mejor las necesidades del cliente?

3

Al gestionar una queja, ¿qué enfoque es más eficaz?

4

¿Qué aspecto cultural es clave en turismo para atender bien?

5

Si el cliente no comprende la información, ¿qué hacer?

6

Para superar una queja, es importante evitar

7

Un upsell adecuado debe

8

¿Qué debe comprobarse al finalizar la atención?

9

En turismo, la comunicación debe ser

10

Frente a una emergencia, la prioridad es

 
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