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Froggy Jumps
Froggy Jumps

Aula: Atención al Cliente y Comunicación

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Aula: Atención al Cliente y Comunicación

Froggy Jumps

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About this activity

Quiz sobre atención al cliente y comunicación

Created by

Yolanda
Yolanda
Spain

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Aula: Atención al Cliente y Comunicación
 

Froggy Jumps

Aula: Atención al Cliente y ComunicaciónOnline version

Quiz sobre atención al cliente y comunicación

by Yolanda
1

¿Qué es la atención al cliente?

2

¿Cuáles son los pilares de la atención al cliente?

3

¿Cuáles son las cuatro funciones de la comunicación en la empresa?

4

Enumera uno de los elementos de la comunicación?

5

¿Qué incluye el protocolo de recepción ante una visita?

6

¿Cómo se clasifican los tipos de clientes?

7

¿Qué herramientas se destacan en el uso de tecnología en atención al cliente?

8

¿Qué aspectos guían la comunicación telefónica en atención al cliente?

9

¿Qué diferencia la comunicación interna formal de la informal?

10

¿Qué diferencia hay entre información y comunicación según los materiales?

 
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