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Froggy Jumps
Froggy Jumps

Froggy la gestión de la calidad parte 2

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Froggy la gestión de la calidad parte 2

Froggy Jumps

Played 87
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About this activity

Ayuda a Froggy a llegar al otro extremo del charco, contestando correctamenmta cada pregunta.

Created by

MARIO ALBERTO NEGRETE GOMEZ
MARIO ALBERTO NEGRETE GOMEZ
Mexico

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Froggy la gestión de la calidad parte 2
 

Froggy Jumps

Froggy la gestión de la calidad parte 2Online version

Ayuda a Froggy a llegar al otro extremo del charco, contestando correctamenmta cada pregunta.

by MARIO ALBERTO NEGRETE GOMEZ
1

Es la evaluación que realiza el cliente sobre los beneficios que recibe en comparación con los costos

2

Es el proceso mediante el cual un cliente adquiere un producto o servicio para satisfacer una necesidad o deseo

3

Los beneficios relacionados con la utilidad del producto o servicio son:

4

Los beneficios relacionados con la imagen o prestigio obtenido son:

5

Toda ___________ constituye una promesa realizada por la organización hacia el cliente.

6

Es la calidad real del servicio proporcionado.

7

Es la interpretación subjetiva que realiza el cliente respecto al servicio recibido.

8

Un factor que afecta la percepción del cliente es:

9

Es la evaluación que realiza el cliente sobre la excelencia del servicio recibido.

10

Es el proceso mediante el cual el cliente selecciona, organiza e interpreta la información que recibe.

 
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