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Froggy Jumps
Froggy Jumps

Tácticas de resolución de conflictos

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Tácticas de resolución de conflictos

Froggy Jumps

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About this activity

Estrategias para resolver disputas

Created by

Ana Carolina Ruiz Peña
Ana Carolina Ruiz Peña
Colombia

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Tácticas de resolución de conflictos
 

Froggy Jumps

Tácticas de resolución de conflictosOnline version

Estrategias para resolver disputas

by Ana Carolina Ruiz Peña
1

¿Qué técnica implica escuchar sin interrumpir y reflejar lo escuchado para entender mejor?

2

¿Cuál es un paso clave para desescalar un conflicto?

3

¿Qué significa 'frase puente' en resolución de conflictos?

4

Mediación vs negociación: ¿qué implica?

5

Técnica 'yo siento' para comunicar afectos: illustrate?

6

¿Qué es un BATNA?

7

Regla de 'tiempo fuera' en conflictos: ¿cuál es su función?

8

¿Por qué es importante un acuerdo por escrito?

9

¿Qué es la empatía situacional en resolución de conflictos?

10

¿Cómo manejar ataques personales durante una discusión?

 
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