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Tipos de Cliente y Cliente Misterioso

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Tipos de Cliente y Cliente Misterioso

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Created by

mara fernandez
mara fernandez
Colombia

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Tipos de Cliente y Cliente Misterioso
 

Tipos de Cliente y Cliente MisteriosoOnline version

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by mara fernandez
1

El cliente impulsivo suele analizar cuidadosamente todas las opciones antes de comprar.

2

El cliente fiel compra frecuentemente porque confía en la marca.

3

El cliente desconfiado suele comprar sin hacer preguntas.

4

El cliente informado busca datos claros y confiables para tomar decisiones.

5

La técnica del cliente misterioso surgió en reino unido en la década de 1940.

6

Inicialmente, el cliente misterioso se utilizaba para detectar robos internos y verificar la honestidad de los empleados.

7

El término "Mystery Shopping" fue acuñado por la empresa Netscape.

8

El cliente misterioso informa a los empleados que está realizando una evaluación.

9

La atención al cliente no es un aspecto que se evalúe durante una visita de cliente misterioso.

10

La limpieza y el orden del establecimiento forman parte de los aspectos que se analizan.

11

El cliente misterioso evalúa si se ofrecen las promociones vigentes de la empresa.

12

El cliente misterioso es una herramienta que ayuda a detectar errores y mejorar el desempeño de la empresa y del cliente

 
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