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Vocabulario práctico de servicio

Created by

Karen Janeth Coutiño Gomez
Karen Janeth Coutiño Gomez
Mexico

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Conversemos sobre Atención al ClienteOnline version

Vocabulario práctico de servicio

by Karen Janeth Coutiño Gomez
1

En un equipo de , la y la paciencia son claves para entender las necesidades del usuario . Un buen agente debe identificar el problema , brindar soluciones y mantener al cliente informado a través de los disponibles . La eficiencia se mide por los y la claridad de las respuestas , así como por la capacidad de gestionar quejas y convertir una experiencia insatisfactoria en una solución satisfactoria .

 
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