Topic #2 Good vs Bad Calls

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Professional call etiquette

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MARSH

Mexico

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Topic #2 Good vs Bad Calls


Froggy Jumps Topic #2 Good vs Bad CallsOnline version Professional call etiquette by MARSH 1 When starting a call with an MD, what is a courteous opener for a follow-up? a “Good morning, I’d like to provide a quick update on…” b “Do you have a minute for a quick rant?” c “Hey, I’ve got news for you now.” 2 What is the best way to structure an expense report inquiry to an MD? a State the purpose, summarize the item, then request a decision or confirmation b Ask for forgiveness and explain delays immediately c Deliver all details without asking for a decision 3 How should you close a call delivering news that may be sensitive? a Summarize the key point, offer next steps, and invite questions b Demand a quick decision on the spot c End abruptly to avoid discomfort 4 Which phrase best shows courtesy when requesting an update? a “Could you please spare a moment for a quick update?” b “I expect a reply right now.” c “I need this done, so figure it out.” 5 What is an effective tone when making follow-up calls to MDs? a Professional, concise, and respectful b Casual and chatty c Aggressive and pushy 6 How should you handle a delay in an expense report during a call? a Explain the reason briefly and propose a revised timeline b Avoid the topic and hope they forget c Ask them to redo everything from scratch 7 Which practice helps ensure clarity when delivering news? a Avoid mentioning impact to avoid concern b State the impact and implications for the MD’s priorities c Provide every minute detail of the process 8 What is a recommended greeting when contacting an MD for a follow-up? a “You’ll want to hear this now.” b “Hello [Name], this is [Your Name] with a brief update on…” c “Yo, quick update incoming.” 9 When following up on multiple items, how should you organize the call? a Group items by priority and address each with a concise summary b Address items randomly to save time c Only discuss the highest priority item 10 What is a good closing line after delivering a news update? a “That’s all, move on with your day.” b “I’ll wait for your instructions.” c “Please let me know if you’d like any further details or next steps.”

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Topic #2 Good vs Bad Calls

Froggy Jumps

About this activity

Created by

Download the paper version to play

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Topic #2 Good vs Bad CallsOnline version

by MARSH

When starting a call with an MD, what is a courteous opener for a follow-up?

What is the best way to structure an expense report inquiry to an MD?

How should you close a call delivering news that may be sensitive?

Which phrase best shows courtesy when requesting an update?

What is an effective tone when making follow-up calls to MDs?

How should you handle a delay in an expense report during a call?

Which practice helps ensure clarity when delivering news?

What is a recommended greeting when contacting an MD for a follow-up?

When following up on multiple items, how should you organize the call?

What is a good closing line after delivering a news update?