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Comunicación Efectiva en la Atención al Ciudadano

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Comunicación Efectiva en la Atención al Ciudadano

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About this activity

Reforzar los conceptos fundamentales de comunicación efectiva, escucha activa, empatía y lenguaje claro mediante la identificación de palabras clave relacionadas con la atención al ciudadano.

Created by

Cesar Alejandro
Cesar Alejandro
Colombia

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Comunicación Efectiva en la Atención al Ciudadano
 

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Comunicación Efectiva en la Atención al CiudadanoOnline version

Reforzar los conceptos fundamentales de comunicación efectiva, escucha activa, empatía y lenguaje claro mediante la identificación de palabras clave relacionadas con la atención al ciudadano.

by Cesar Alejandro
1

La activa permite comprender mejor las necesidades del ciudadano .

2

La facilita la comprensión de emociones , preocupaciones y necesidades .

3

La información suministrada al ciudadano debe ser clara , sencilla y fácil de .

4

Una buena permite transmitir información de manera efectiva .

5

El es la persona que recibe e interpreta la información .

6

El es quien transmite la información .

7

La ayuda a generar confianza durante la atenció n

8

El lenguaje utilizado durante la atención debe ser respetuoso y .

9

La al ciudadano consiste en brindar información y acompañamiento .

10

Una comunicación efectiva contribuye a mejorar la del servicio .

11

Escuchar sin interrumpir demuestra hacia el ciudadano .

12

La comunicación efectiva fortalece la entre la entidad y la ciudadanía .

 
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