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Froggy Jumps
Froggy Jumps

Norma ISO 9001:2015 cláusula 9 y 10

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Norma ISO 9001:2015 cláusula 9 y 10

Froggy Jumps

Played 17
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About this activity

Actividad de apropiación de conocimiento sobre la norma ISO 9001 con la cláusula 9 y 10

Created by

Katrina
Katrina
Colombia

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Norma ISO 9001:2015 cláusula 9 y 10
 

Froggy Jumps

Norma ISO 9001:2015 cláusula 9 y 10Online version

Actividad de apropiación de conocimiento sobre la norma ISO 9001 con la cláusula 9 y 10

by Katrina
1

¿Qué herramienta utiliza una empresa para conocer la opinión de sus clientes?

2

¿Qué documento indica qué procesos serán auditados y cuándo?

3

¿Qué documento muestra los hallazgos encontrados durante una auditoría?

4

¿Qué evidencia puede demostrar la satisfacción del cliente?

5

¿Qué busca una acción correctiva?

6

¿Qué debe conservar la empresa después de una auditoría?

7

¿Qué se analiza en las encuestas de satisfacción?

8

¿Qué sucede después de identificar una no conformidad?

9

¿Cuál es la relación entre las cláusulas 9 y 10?

10

¿Qué cláusula exige realizar auditorías internas?

 
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