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Crossword Puzzle
Crossword Puzzle

Ruta de la Excelencia en el Servicio

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Ruta de la Excelencia en el Servicio

Crossword Puzzle

Played 61 %Accuracy 56 Average time 20:30
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About this activity

Palabras clave de las diapositivas

Created by

Anggie Meza
Anggie Meza
Ecuador

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Ruta de la Excelencia en el Servicio
 

Crossword Puzzle

Ruta de la Excelencia en el ServicioOnline version

Palabras clave de las diapositivas

by Anggie Meza
1

Individuos que no se interesan de forma particular en el servicio aún. Se les debe dedicar más tiempo de atracción.

2

Usuarios que se interesan, pero todavía no han tomado la decisión final de utilizar el servicio o comprar.

3

Individuo que ya ha decidido de manera puntual llevar a cabo la compra o tomar el servicio.

4

El pasajero real que incorpora a su vida diaria las consecuencias de nuestro servicio.

5

El pasajero que utiliza regularmente el servicio.

6

Producción material. Tienen presencia física propia (son tangibles).

7

Una prestación que satisface una necesidad humana.

8

Labor brindada con espíritu de servicio eficiente, sin desgano y siempre con cortesía.

9

El empleado debe ser accesible; jamás permanecer ajeno al público que necesita asistencia.

10

Expresarse con total claridad y usar un vocabulario acorde a la situación para evitar molestias enormenes en el usuario.

11

Adecuar el tiempo de service no al propio, sino al tiempo del que dispone el cliente.

12

Foco en lo que pide el usuario. Ante un imperfecto, pedir rectificación sin reserva; el cliente agradece la amabilidad.

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