Customer Service Banking English

Froggy Jumps

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mindy

Guatemala

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Froggy Jumps Customer Service Banking EnglishOnline version learn by mindy 1 What phrase best apologizes for a delay in processing a bank transaction? a This is not a problem. b Please wait a moment. c We apologize for the delay. 2 Which term describes money that is due on a loan or credit and not yet paid? a income b outstanding balance c collateral 3 Which phrase confirms receipt of a customer complaint? a Please ignore this. b We cannot help you. c Thank you for bringing this to our attention. 4 Which role processes deposits, withdrawals, and account inquiries at a bank? a ATM b teller c loan officer 5 Which expression offers to review a fee or charge with the customer? a I can review the fee with you. b Ignore the fee. c The fee is final. 6 What term is used for a customer service call to verify identity? a credit check b account upgrade c identity verification 7 Which phrase would you use to ensure a customer understands banking hours? a We will text you later. b We are always closed. c Our branch hours are 9 to 5, Monday to Friday. 8 What is a polite way to ask for a customer's account number securely? a Could I have your account number, please? b Give me your password. c Here is my card. 9 Which phrase describes resolving an issue to a customer’s satisfaction? a Nothing can be done. b You are done now. c To ensure your issue is resolved, we will follow up. 10 Which term means providing information about products and services to a customer? a risk management b customer advisory service c internal audit

Froggy Jumps

Customer Service Banking EnglishOnline version

learn

by mindy

What phrase best apologizes for a delay in processing a bank transaction?

This is not a problem.

Please wait a moment.

We apologize for the delay.

Which term describes money that is due on a loan or credit and not yet paid?

income

outstanding balance

collateral

Which phrase confirms receipt of a customer complaint?

Please ignore this.

We cannot help you.

Thank you for bringing this to our attention.

Which role processes deposits, withdrawals, and account inquiries at a bank?

ATM

teller

loan officer

Which expression offers to review a fee or charge with the customer?

I can review the fee with you.

Ignore the fee.

The fee is final.

What term is used for a customer service call to verify identity?

credit check

account upgrade

identity verification

Which phrase would you use to ensure a customer understands banking hours?

We will text you later.

We are always closed.

Our branch hours are 9 to 5, Monday to Friday.

What is a polite way to ask for a customer's account number securely?

Could I have your account number, please?

Give me your password.

Here is my card.

Which phrase describes resolving an issue to a customer’s satisfaction?

Nothing can be done.

You are done now.

To ensure your issue is resolved, we will follow up.

Which term means providing information about products and services to a customer?

risk management

customer advisory service

internal audit

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Customer Service Banking English

Froggy Jumps

About this activity

Created by

Download the paper version to play

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Froggy Jumps

Customer Service Banking EnglishOnline version

by mindy

What phrase best apologizes for a delay in processing a bank transaction?

Which term describes money that is due on a loan or credit and not yet paid?

Which phrase confirms receipt of a customer complaint?

Which role processes deposits, withdrawals, and account inquiries at a bank?

Which expression offers to review a fee or charge with the customer?

What term is used for a customer service call to verify identity?

Which phrase would you use to ensure a customer understands banking hours?

What is a polite way to ask for a customer's account number securely?

Which phrase describes resolving an issue to a customer’s satisfaction?

Which term means providing information about products and services to a customer?

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