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Crossword Puzzle
Crossword Puzzle

Conceptos Básicos del Soporte Técnico

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Conceptos Básicos del Soporte Técnico

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Completa el crucigrama utilizando las definiciones proporcionadas para identificar conceptos básicos del soporte técnico, la atención al cliente y la ética profesional. Después, intercámbialo con un compañero para que lo resuelva.

Created by

ADRIANA EDITH BOSQUES GARCIA
ADRIANA EDITH BOSQUES GARCIA
Mexico

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Conceptos Básicos del Soporte Técnico
 

Crossword Puzzle

Conceptos Básicos del Soporte TécnicoOnline version

Completa el crucigrama utilizando las definiciones proporcionadas para identificar conceptos básicos del soporte técnico, la atención al cliente y la ética profesional. Después, intercámbialo con un compañero para que lo resuelva.

by ADRIANA EDITH BOSQUES GARCIA
1

Ayuda o asistencia para satisfacer una necesidad.

2

Registro de una solicitud o problema para darle seguimiento.

3

Trato y apoyo brindado al cliente para resolver dudas o problemas.

4

Principios y valores que guían una conducta responsable y honesta en el trabajo.

5

Asistencia técnica a distancia mediante Internet.

6

Documento donde se anotan datos de un servicio realizado.

7

Acciones para corregir problemas y restaurar el funcionamiento.

8

Identificación de la causa de una falla o problema.

9

Requerimientos o problemas que el cliente desea solucionar.

10

Registro de actividades, eventos o incidencias.

1
4
2
10
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9
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8
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7
 
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