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Froggy Jumps
Froggy Jumps

Comunicación en Atención al Cliente

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Comunicación en Atención al Cliente

Froggy Jumps

Played 15 %Accuracy 86 Average time 06:30
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About this activity

Quiz sobre buena atención al cliente

Created by

lorena
lorena
Mexico

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Comunicación en Atención al Cliente
 

Froggy Jumps

Comunicación en Atención al ClienteOnline version

Quiz sobre buena atención al cliente

by lorena
1

¿Qué técnica evita malentendidos al escuchar al cliente?

2

¿Cuál es un indicador de empatía en la interacción?

3

¿Qué aspecto es clave en el tono al comunicarse?

4

¿Qué obtener para evitar malentendidos al inicio de la conversación?

5

¿Qué debe hacer un agente ante una queja complicada?

6

¿Cuál es una buena práctica al hacer preguntas?

7

¿Qué indica una buena despedida en atención al cliente?

8

¿Qué implica la comunicación escrita efectiva?

9

¿Cómo manejarse ante diferencias culturales?

10

¿Qué acción facilita la fidelización tras la resolución?

 
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