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About this activity

Preguntas de presentacion

Created by

Mayari Rosario Gonzalez
Mayari Rosario Gonzalez
Mexico

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Recepción
 

RecepciónOnline version

Preguntas de presentacion

by Mayari Rosario Gonzalez
1

Dentro de las funciones administrativas de la Recepción, no se contempla el manejo de documentos fiscales como el RFC de los clientes.

2

En un hotel pequeño, la Recepción reporta directamente a la Gerencia General, ya que es el único departamento que opera 24/7.

3

Los reportes de "saldos mayores" tienen como objetivo principal informar al huésped sobre los descuentos aplicables por su tipo de lealtad o categoría de cliente.

4

El recepcionista tiene facultades para gestionar de forma autónoma la penalización de un huésped cuando se registra un No-Show.

5

El "Prerregistro" es una función técnica que consiste en capturar los datos de los clientes antes de su llegada para agilizar su proceso de entrada al hotel.

6

En el organigrama de un hotel, la Gerencia Nocturna es un departamento que se encuentra al mismo nivel jerárquico que la Recepción y el Ama de Llaves.

 
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