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Froggy Jumps
Froggy Jumps

Froggy: Indicadores de Calidad

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Froggy: Indicadores de Calidad

Froggy Jumps

Played 1 %Accuracy 0 Average time 01:40
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About this activity

Indicadores de servicio

Created by

Karol Valbuena
Karol Valbuena
Colombia

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Froggy: Indicadores de Calidad
 

Froggy Jumps

Froggy: Indicadores de CalidadOnline version

Indicadores de servicio

by Karol Valbuena
1

¿Qué mide el Net Promoter Score (NPS) en atención al cliente?

2

¿Qué indicador evalúa el tiempo de primera respuesta al cliente?

3

¿Qué es el CSAT en servicios al cliente?

4

¿Qué mide la tasa de resolución en el primer contacto?

5

¿Qué indicador ayuda a entender la eficiencia operativa?

6

¿Qué significa SLA en servicio al cliente?

7

¿Qué se evalúa con la tasa de abandono?

8

¿Qué indicador refleja la calidad de interacción por agente?

9

¿Qué mide el CSMS en soporte?

10

¿Qué indica la tasa de escalamiento?

 
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