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Froggy Jumps
Froggy Jumps

Calidad en el Transporte Público

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Calidad en el Transporte Público

Froggy Jumps

Played 27
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About this activity

Calidad del servicio y factores

Created by

Anggie Meza
Anggie Meza
Ecuador

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Calidad en el Transporte Público
 

Froggy Jumps

Calidad en el Transporte PúblicoOnline version

Calidad del servicio y factores

by Anggie Meza
1

Según el texto, ¿qué diferencia al producto de los servicios de otros productos industriales?

2

¿Qué elemento se considera uno de los factores principales del producto de un servicio?

3

¿Qué afirmación describe mejor la relación entre la calidad y la demanda en movilidad?

4

¿Cuál de los siguientes es uno de los cinco factores más importantes de la calidad del servicio?

5

Según el texto, ¿qué debe combinarse con la normalización para mejorar la posición en el mercado?

6

¿Qué consecuencia favorece la homogeneidad de la calidad en el sistema de transporte?

7

¿Qué afirma Peter Drucker sobre la calidad en un servicio?

8

¿Qué dimensión suele usar la mayoría de clientes para evaluar el desempeño de una institución de transporte?

9

¿Qué aspecto del servicio se menciona como personalizable en gran medida?

10

¿Qué tipo de cambios deben combinarse con la normalización para mantener la mejora de calidad?

 
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