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Trato al Cliente: Seguridad en la Atención

Froggy Jumps

Played 3

About this activity

Conoce las claves del buen servicio

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Ecuador

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Trato al Cliente: Seguridad en la Atención
 

Froggy Jumps

Trato al Cliente: Seguridad en la AtenciónOnline version

Conoce las claves del buen servicio

by Anggie Meza
1

¿Qué tipo de cliente puede ocupar mucho de nuestro tiempo y contar su historia de vida?

2

¿Qué se debe evitar con el cliente ofensivo para desactivar la confrontación?

3

¿Qué actitud se recomienda ante un cliente indeciso o que no habla mucho?

4

Según el decálogo, ¿qué debe hacerse con la compra para facilitar la experiencia?

5

¿Qué afirma el decálogo sobre la satisfacción y las ventas?

6

¿Qué dice la estrategia de servicio sobre la comunicación entre actores?

7

¿Qué se debe hacer cuando un cliente promete algo que no se puede cumplir?

8

¿Qué característica es valorada en la atención al cliente según las pautas?

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