Tesco Customer Module Quiz

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Customer service and values quiz

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Anna

United Kingdom

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Froggy Jumps Tesco Customer Module QuizOnline version Customer service and values quiz by Anna 1 Which demographic data is commonly collected in a customer module for Tesco? a Marital status, pet name b Age, gender, location c Salary, height 2 What is an appropriate channel to respond to a customer complaint? a Email or in-store assist gathered via phone b Only in-person shouting c Public social media post only 3 Which step best resolves a customer complaint in the module? a Acknowledge, investigate, resolve, and log the outcome b Blame the customer c Ignore the complaint 4 Which equality principle should be reflected in customer interactions? a Offer different prices based on mood b Treat all customers with fairness and without discrimination c Prefer certain groups over others 5 Which British value relates to speaking up respectfully? a Censorship by default b Silence at all times c Freedom of speech with responsibility 6 What data protection principle is essential for the customer module? a Publish data online b Share data widely with staff c Protect personal data and limit access 7 What is a key aspect of customer segmentation in retail? a Randomly mixing customers b Segregating by hair color c Grouping customers by needs and behavior 8 What accessibility consideration should Tesco employ in the module? a Provide clear language and alternative formats b Limit access to disabled customers c Use complex jargon only 9 What is a good practice for obtaining customer feedback? a Only gather feedback from staff b Ignore negative feedback c Ask for feedback after service and act on it 10 Which value supports inclusion in customer service interactions? a Respect and dignity for every customer b Limited service to preferred customers c Fast service at any cost

Froggy Jumps

Tesco Customer Module QuizOnline version

Customer service and values quiz

by Anna

Which demographic data is commonly collected in a customer module for Tesco?

Marital status, pet name

Age, gender, location

Salary, height

What is an appropriate channel to respond to a customer complaint?

Email or in-store assist gathered via phone

Only in-person shouting

Public social media post only

Which step best resolves a customer complaint in the module?

Acknowledge, investigate, resolve, and log the outcome

Blame the customer

Ignore the complaint

Which equality principle should be reflected in customer interactions?

Offer different prices based on mood

Treat all customers with fairness and without discrimination

Prefer certain groups over others

Which British value relates to speaking up respectfully?

Censorship by default

Silence at all times

Freedom of speech with responsibility

What data protection principle is essential for the customer module?

Publish data online

Share data widely with staff

Protect personal data and limit access

What is a key aspect of customer segmentation in retail?

Randomly mixing customers

Segregating by hair color

Grouping customers by needs and behavior

What accessibility consideration should Tesco employ in the module?

Provide clear language and alternative formats

Limit access to disabled customers

Use complex jargon only

What is a good practice for obtaining customer feedback?

Only gather feedback from staff

Ignore negative feedback

Ask for feedback after service and act on it

Which value supports inclusion in customer service interactions?

Respect and dignity for every customer

Limited service to preferred customers

Fast service at any cost

You can integrate the game into an LMS compatible with LTI 1.1 or LTI 1.3 such as Canvas, Moodle, or Blackboard. This way, the scores will be automatically saved into the platform’s gradebook.

Tesco Customer Module Quiz

Froggy Jumps

About this activity

Created by

Download the paper version to play

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Tesco Customer Module QuizOnline version

by Anna

Which demographic data is commonly collected in a customer module for Tesco?

What is an appropriate channel to respond to a customer complaint?

Which step best resolves a customer complaint in the module?

Which equality principle should be reflected in customer interactions?

Which British value relates to speaking up respectfully?

What data protection principle is essential for the customer module?

What is a key aspect of customer segmentation in retail?

What accessibility consideration should Tesco employ in the module?

What is a good practice for obtaining customer feedback?

Which value supports inclusion in customer service interactions?

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